Taqseem ("we", "our", or "us") is committed to protecting the privacy of individuals and organizations that use our Zakat management system. This Privacy Policy explains how we collect, use, store, and protect information when you access the Taqseem platform or our website at taqseem.org.
1. Information We Collect
Information You Provide
- Account information: name, email address, role, and organization name when staff accounts are created by an administrator.
- Applicant information: personal details, contact information, financial data, and supporting documents submitted through Zakat application forms.
- Contact form submissions: name, email, organization name, and message content when you request a demo or contact us.
Information Collected Automatically
- Usage data: pages visited, features used, timestamps, and general interaction patterns within the platform.
- Device information: browser type, operating system, screen resolution, and IP address.
- Cookies: session cookies required for authentication and CSRF protection. We do not use advertising or tracking cookies.
2. How We Use Your Information
We use collected information for the following purposes:
- To operate and maintain the Taqseem Zakat management platform.
- To process and manage Zakat applications submitted by recipients.
- To authenticate users and enforce role-based access controls.
- To send transactional notifications related to case status updates.
- To respond to demo requests and support inquiries.
- To improve the platform's performance, security, and user experience.
3. Data Storage and Security
Taqseem takes data security seriously. All applicant personal and financial data is encrypted at rest. All data in transit is protected using TLS (HTTPS). Access to sensitive records is restricted through role-based permissions configured by each organization's administrator.
- Data is hosted on secure cloud infrastructure (Amazon Web Services) within the United States.
- Database backups are encrypted and stored securely.
- We conduct regular security reviews and follow industry best practices.
4. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:
- Infrastructure providers: we use Amazon Web Services for hosting and email delivery services to send transactional notifications. These providers process data on our behalf and are bound by their own privacy policies.
- Legal requirements: we may disclose information if required by law, regulation, or valid legal process.
- Organization administrators: staff members within your organization can access data according to the role-based permissions configured by your administrator.
5. Multi-Tenant Data Isolation
Taqseem operates on a multi-tenant architecture. Each organization's data is logically isolated. No organization can access another organization's applicant records, case data, or configuration settings.
6. Cookies
We use only essential cookies required for the platform to function:
- Session cookie: maintains your authenticated session while using the platform.
- CSRF token: protects against cross-site request forgery attacks.
We do not use any analytics, advertising, or third-party tracking cookies.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal retention requirements.
- Withdraw consent where processing is based on consent.
If you are a Zakat applicant and wish to exercise any of these rights, please contact the organization that manages your application. Organization administrators can contact us directly.
8. Data Retention
We retain platform data for as long as an organization's account is active. Applicant data is retained in accordance with each organization's policies and any applicable regulatory or audit requirements. Upon account termination, data is deleted within 90 days unless a longer retention period is required by law.
9. Children's Privacy
Taqseem is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, feel free to contact us.